How Caroline Waylen Maximises Employee Potential

1. Promote Transparency through Consistency

"Transparency is one of our values. And we felt Frankli provided a really good way of being transparent and consistent with our employees, so they would know that they were getting the same experience that other employees were getting. It wasn't the disparity that they may have experienced in the past, based on managers' individual styles."

2. Celebrate Small Wins

"The market's a bit tricky at the moment. It's hard to get lots of business. And so the wins that would've been celebrated last year when it was a boom market, it's harder to make those placements this year. So you've got to celebrate the small wins. One of the ways we're doing this is by nominating a values champion every month. Because Frankli's Praise function allows you to align praise with your values, there’s a really clear, transparent way for me to choose a values champion every month."

3. Digitise Employee Performance Reviews

"Reviews have always been paper-based wherever I've worked, and I guess the next step for people is recording it via email so it’s actually tracked and not lost in someone's notebook. And for me, Frankli is the next step up from that. It's having everything stored in one place. It's keeping people accountable. It’s making sure everyone knows what's expected of them. And then the feedback is followed up on and people are given support, if they need it, along the way."

4. Use 1:1 Meetings to Check in on Wellbeing

"One of our key focuses is on the wellbeing of our employees. And it's always really important, rather than just getting straight down to business, to ask about how the person is feeling, how they're doing. We like to make the first part of that conversation about wellbeing, so that we can check in with people from a mental health perspective."

5. Choose Software with Great Customer Experience

"The customer service with Frankli is excellent. 10 out of 10. People always come back to me, and I felt like my hand was really held throughout the whole process. I'm not a tech person, so I was a bit nervous. I hadn't actually led out any kind of systems implementation before but I just felt that I was supported the whole way."

6. Look for Ways to Bring Culture to Life

"Frankli definitely compliments our culture. It makes people feel like they've got a voice, that they're being listened to, that they're being treated fairly. And I would say that's always been a focus at Futureheads."

7. Use Digital Tools to Save your People Time

"I like the fact that Frankli is simple. It's easy to use. Everything's in one place. I like the dashboard as a snapshot for me to see what I've got going on. And I like the fact that it saves me time doing my org chart because it pulls employee data from People HR."