Customer Story

How Openmind Networks Supports People Excellence

A supportive work environment and user-friendly software tools are key for high-performing, dispersed teams at Openmind Networks.

"Frankli is really handy for bringing structure to 1:1 conversations. It gives managers a headstart."

1. Don’t Assume Everyone Wants to be CEO

“A lot of our team members are senior software engineers who have no interest in being managers. But then some of the people we've hired since the pandemic are really wondering, ‘What's my next step?’ We’ve been careful not to take a one-size-fits-all approach to employee development. So I put together a special 1:1 template in Frankli for what we’re calling ‘progression conversations’.”


2. Make Employee Wellbeing a Priority

“There's a really genuine respect for work-life balance here. And that comes from the top. Our CEO went on holiday last summer and he said, ‘I'm not looking at my email for 2 weeks’, and I had never worked in a company before where the CEO had done that. I worked for a company where my boss was always emailing me on her vacation. Then I'd feel a bit sheepish about asking for my own vacation time. There's none of that here.”

3. Choose People-Focused Software Tools

"We had a 100% completion rate on our performance review in January, which is amazing. I think that’s a testament to how easy Frankli is to use."

“One of the reasons I liked Frankli was that nobody was confused by how it worked. You can figure it out yourself, it's very straightforward. I think our team members genuinely like using Frankli, and that drives them to use it. I was doing stay interviews with people recently and a number of them made a point of saying, ‘I really like Frankli’. People find it easy to use, which is half the battle.”

4. Invest in Support for Remote and Hybrid Workers

“It’s a lot harder to engage, retain and motivate people when it's all online. Frankli helps us there in terms of 1:1 meetings and OKRs, and seeing the bigger picture. If you're in operations, you can see how your work links in with what they're doing in engineering, for example.”

"Frankli has been really good in terms of OKRs and visibility. People can easily see how their work is feeding into our annual priorities."

Openmind Customer Success Reviews quick view

5. Make Performance Reviews Stress-Free

“I've been working in HR for a long time and usually you get a bit of pushback from managers around performance reviews and there’s been none of that with Frankli. I really think that was worth its weight in gold.”

6. Use HR Automation to Save your Teams Time

"It was the smoothest performance review cycle I’ve ever had! I didn’t have to hassle anyone. Not even one message. I couldn’t believe it!"

“I've been in HR since 2010 and usually you're chasing people up to complete their performance reviews and it's a bit frustrating. When we ran performance reviews in Frankli, I literally didn't have to send one email and every manager completed them. And I got feedback from the managers that they found Frankli very useful.”

7. Use Surveys to Track Manager Performance

“I recently asked everyone in the company to fill out a short feedback survey on their manager. And we're going to have them do it again in a couple of months, after a period of manager training, to see whether the scores go up. I will say that the scores were really high to begin with, which was great. But the survey actually did surface an issue that a particular employee was having with their manager. So that was another huge benefit.”

“I was really happy with the first survey we ran through Frankli. I was very pleasantly surprised."

Learn how Frankli turns people into high performers.

“Frankli has all the features I need to complement our performance management initiatives. I’d definitely recommended it to other people leaders. It's been a fantastic tool for us.” – Caroline O'Dowd

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