Introducing Frankli’s AI Assistant for Better Feedback Conversations

Feedback is one of the hardest things to get right at work.
And not because people don’t want to give it, but because they don’t know where to start.

When we first launched Frankli, one of the biggest and most consistent challenges we saw across companies, teams, industries, and roles wasn’t the act of giving feedback.

It was the hesitation before it.

The Feedback Freeze: Why Most Conversations Never Begin

Managers worry:

👉 “I don’t want to say the wrong thing.”
👉 “I’m not sure how this will be perceived.”
👉 “Is this even helpful?”

Meanwhile, employees are wondering:

👉 “Am I allowed to give feedback here?”
👉 “How do I phrase this constructively?”
👉 “Will this impact how I’m seen or reviewed?”

These moments of uncertainty create silence — and silence erodes culture. People get frustrated. Managers stay in the dark. Opportunities for growth are lost.

That’s Why We Built Frankli’s New AI Assistant

After years of helping teams navigate feedback, we knew the real barrier wasn’t willingness, it was confidence.

So we built something to support people in the moments they need it most.

Launching this week, Frankli’s new AI Assistant, built in collaboration with OpenAI technology, is designed to help people start better feedback conversations with more confidence, more clarity, and a whole lot less stress.

Here’s What It Can Do

✅ Giving feedback during a 1:1?
We’ll help you phrase it clearly, constructively and with empathy.

✅ Responding to a performance review?
We’ll suggest ways to reflect, acknowledge, and take next steps.

✅ Trying to improve how you give feedback over time?
The Assistant offers contextual tips and structure in real time.

This isn’t a gimmick. It’s subtle, smart, and built right into the workflows people already use so there’s no disruption, no pressure, and no learning curve.

This Isn’t About Following the AI Trend

There’s plenty of hype around AI right now.
But we didn’t build this to jump on a trend. We built it because:

• Feedback is the heartbeat of high-performing teams

• Most people have never been taught how to give it well

• Confidence, not capability, is the biggest blocker

We built this to remove friction, not add to it.
We built it to help people speak up and listen better.

What’s Next?

The new AI Assistant launches this week for all Frankli customers.

Follow us on LinkedIn for the official announcement, a full walkthrough of how it works, and early customer reactions.

I couldn’t be prouder of what’s coming and this is just the beginning.

If you're passionate about building a healthier, more human workplace, we'd love you to join us.

Together, we’re shaping the future of feedback.

Ronan McCabe

Founder & CEO @ Frankli