Frankli FAQ

What is eNPS?

Looking for a simple definition of eNPS? You’ve come to the right place! We’re bringing you a quick explanation of this powerful employee engagement tool.

Highly-engaged employees are good for productivity, profitability and retention, and the simplest and best way to identify employee engagement red flags is to run a recurring eNPS survey. But what is eNPS?

Today, we’re sharing a simple definition and some useful resources to help you get started!

What is eNPS?

eNPS is a simple and effective system for measuring employee engagement.

A recurring eNPS (employee net promoter score) survey shows how your people feel about working at your company.

It also helps you track the progress of any employee engagement initiatives you introduce and make impactful changes in real time.

eNPS surveys are based on a single question - “On a scale of 1-10, how likely are you to recommend (company name) as a good place to work?” - but you can add additional questions to help you understand the responses in greater detail.

How does an eNPS survey work?

In an employee net promoter score survey, employees are asked one question; “On a scale of 1-10, how likely are you to recommend (company name) as a good place to work?”

Based on their responses, they’re split into three categories:

  • employees who respond with a score of 9 or 10 are promoters. These employees tend to be satisfied, engaged and loyal.

  • employees who respond with a score of 7 or 8 are passives. These employees tend to be content, but not highly engaged.

  • employees who respond with a score of 0 to 6 are detractors. These employees tend to be dissatisfied and disengaged.

eNPS surveys are anonymous. This means that you’ll never find out which employees gave which scores, although some team members may voluntarily identify themselves if you give them the option to add additional comments.

Your score is then calculated using the following formula:

% Promoters – % Detractors = eNPS

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